DELIVERY

We deliver to your front door using reputable & reliable couriers and will provide you with a tracking number for your package.

DELIVERY CHARGES

We deliver to your front door using reputable & reliable couriers and will provide you with a tracking number for your package.

HONG KONG:
$50 HKD; FREE for all orders over $120 HKD
Delivery within 1-2 business days

SINGAPORE
$10 SGD; FREE for all orders over $40 SGD
Delivery within 3-5 business days

THAILAND
510 THB; FREE for all orders over 1600 THB
Delivery within 3-5 business days

REST OF ASIA: (Brunei, Cambodia, Indonesia, Japan, Macau, Malaysia, Philippines, South Korea, Taiwan and Vietnam)
$30 USD; FREE for all orders over $120 USD
Delivery within 3-7 business days

COUNTRY DELIVERY FEE FREE DELIVERY DELIVERY TIME
Hong Kong $50 HKD FREE for all orders over $120 HKD 1-2 business days
Singapore $10 SGD FREE for all orders over $40 SGD 3-5 business days
Bangkok 510 THB FREE for all orders over 1600 THB 3-5 business days
Rest of Asia $30 USD All orders over $120 USD 3-7 business days

FREQUENTLY ASKED QUESTIONS

Products

Are your products authentic?
 

survive asia only carries authentic products which we receive from our reliable suppliers.

Where do I find the list of ingredients on a product?

You can find this on each individual product page. If you have any questions, please email us at info@survive-asia.com as we’d love
to help.

If something I want is out of stock, will you alert me when it is in stock again?

Of course we will! Just email us at info@survive-asia.com and we will place you on our waitlist. As soon as the product is back in stock
we will email you!

Can I request/suggest a product for Survive Asia?
 

We would really love to hear from you! We love hearing from our customers, especially when they find a great product that works or
they have a burning desire for a specific product that would make their life awesome! Please email us at info@survive-asia.com –
it would make our day to hear from you!

Do you offer online gift vouchers?
 

Yes. To arrange for a gift voucher, simply email us at info@survive-asia.com.

Do you offer free samples?
 

We do offer free samples on selected products to those who sign up for an account with us (depending on availability).  You can keep
up to date on samples that we are giving away with each purchase by liking us on Facebook.

Payment methods

What payment methods do you accept?

We offer two ways to pay once you have reached checkout:

1. via your PayPal account or
2. Credit or debit card (Visa, Mastercard and American Express are accepted). – you simply pay as a guest on checkout

Do I need a PayPal account in order to purchase items? 

No, you can pay by credit/debit cards without having a PayPal account. When you are redirected to the PayPal payment page, you will
be presented with two options:
– Pay with my PayPal account
– Pay with my credit or debit card

Is it safe to use my credit card to purchase products? 

Yes – we understand how important this is for our customers! We work with PayPal to ensure that your credit card information
is secure. Credit card numbers are collected by PayPal on our behalf (we do not receive these details) and their privacy policies can be
viewed at paypal.com

Shipping & Delivery

Which countries do you ship to?

Currently we ship to the following countries:

Brunei, Cambodia, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand,
and Vietnam

How much will shipping cost? 

Please check out our rates at the top of this page.

Do you ship to residential and office addresses? 

Yes we do. All orders require a signature upon receipt so we recommend you have your order delivered to an address where
someone will be available to sign and accept the package.

How many days will shipping take?
 

Please check out our delivery times at the top of this page.

When do you deliver? 

We deliver Monday to Friday, 9am to 6pm your local time, and Saturdays 9am-12pm too. All orders require a signature upon
receipt so we recommend you have your order delivered to an address where someone will be available to sign and accept the
package.

What happens if I am not present for delivery? 

Our courier will contact you the day of delivery to let you know they will attempt delivery once. If you are not present, they will contact
you (on the phone number you provided during checkout) to arrange ONE complimentary re-delivery – at a time convenient and
agreed by you.
If you are not present during this second delivery, then you will be charged for a third delivery.

Am I able to track an order?
 

Yes you will receive a tracking number and tracking instructions on the next business day after you have placed your order
with us.

Am I able to collect my order from you?
 

Unfortunately we are unable to allow collection at this point. However if you do have a special request please email us at
info@survive-asia.com and we will do our best!

Making changes to your order

Changing your order:

Please contact us as soon as possible at info@survive-asia.com.
If your order has already been dispatched we will be unable to change your order,
but if not then we will do our best to accommodate your request.

Cancelling your order 

As your order is processed immediately, you will not be able to cancel your order once you have confirmed payment.
If there are major issues, please contact us and we will try to help out.

Returns & exchanges

What is your return and exchange policy?


survive asia will approve an exchange or a refund if the following conditions are met.

  • The product must be returned and reach us within 14 days of receiving your order.
  • We will only refund used products if they are defective. Otherwise we will not refund or exchange used products.
  • If a defective item was sent to you and the exact replacement is no longer available, you will be entitled to a refund.
    An item is considered defective if it has an inherent manufacturing flaw or if the item was damaged upon arrival.
  • The wrong item was sent to you and a replacement for the item you originally ordered is no longer available.

All returns will be reviewed first by survive-asia.com and we reserve the right to either:

  • Replace the product with a new item of the same original order
  • Full refund in credit for use on survive-asia.com

Because we are not a huge organisation or a robot, you can contact us at info@survive-asia.com and we will review your situation on a
case by case basis.

How do I return an item?
 

For all return requests, please email us at info@survive-asia.com, including your contact details and the reason for return.
We will inform you once your request has been received and proceed with the refund if approved by our team.
Please note the full cost of returning to us is borne by the customer (unless item is defective or the incorrect item was sent to you).

Discount coupons, credits and promotional codes

How do I apply my Discount Coupon?
 

Enter your Discount Coupon code in the ‘Enter Discount Code’ box on the Cart Page. Please ensure the code you entered matches
exactly with the one you have received (Discount Coupon codes are case sensitive).

How do i find your promotional codes?

We love our fans and give them more than just love. Follow us on Facebook, Instagram, or sign up for our newsletter on the homepage
and you will be sent special promotional codes to use to save on products, shipping and more win gift vouchers to use on our site.

Contact us

Still have a question for us? Contact us at info@survive-asia.com.

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